OTO ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of users who access or use our mobile application, website, and related services.
OTO is a business management application designed primarily for car wash and car detailing businesses.
1. Information We Collect
Depending on how you use OTO, we may collect information such as:
- Name
- Email address
- Phone number
- Business name and business information
- Login and account information
- Customer information entered by business users
- Vehicle information, including registration or number plate details
- Service and transaction records
- Invoice and receipt information
- Staff information
- Payment type and transaction-related information
- Device and application information
- Technical logs and diagnostic information
Information entered into OTO by a business user may relate to that business's customers, staff, vehicles, sales, services, expenses, and other operational records.
2. How We Use Information
We may use the information collected through OTO to:
- Create and manage user accounts
- Provide the features and services of the application
- Maintain customer and vehicle records
- Generate invoices, receipts, reports, and business records
- Manage staff, commissions, and payroll-related records
- Process and maintain subscription information
- Provide customer support
- Improve the performance, security, and reliability of the application
- Detect technical issues, fraud, abuse, or unauthorized activity
- Comply with applicable legal obligations
We do not sell users' personal information.
3. Information Entered by Businesses
Businesses using OTO may enter information relating to their own customers, employees, vehicles, transactions, and operations.
The business using OTO is responsible for ensuring that it has the appropriate authority, consent, or lawful basis to collect and enter such information into the application.
We process this information only as necessary to provide the OTO service and associated functionality.
4. Payments
OTO may use third-party payment service providers to process subscription payments or other transactions.
Payment card details may be collected and processed directly by the relevant payment provider. OTO does not necessarily receive or store complete credit or debit card information.
Third-party payment providers process information according to their own privacy policies and security practices.
5. Data Sharing
We may share information only when reasonably necessary with:
- Service providers that help us operate, host, secure, or maintain OTO
- Payment processing providers
- Infrastructure and cloud service providers
- Analytics or diagnostic service providers, where applicable
- Government authorities or regulators when required by law
- Professional advisers where reasonably necessary
We do not sell personal data to third parties for advertising purposes.
6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for protecting their account credentials and should not share their passwords with unauthorized persons.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal requirements.
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
8. Account and Data Deletion
Users may request deletion of their account and associated personal information, subject to applicable legal, contractual, accounting, security, or legitimate business retention requirements.
To request account or data deletion, users may contact us using the contact information provided below.
Certain information may need to be retained where required by law or for legitimate purposes such as fraud prevention, dispute resolution, financial recordkeeping, or security.
9. Permissions and Device Features
Depending on the features used, OTO may request access to certain device functions, such as:
- Internet access
- File or document access
- Camera access, where required by a feature
- Photo or media access, where required by a feature
- Sharing functionality
Permissions are used only for the relevant application functionality. Users may manage application permissions through their device settings.
10. Third-Party Services and Links
OTO may contain links to websites, payment providers, or other services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those providers before providing personal information.
11. Children's Privacy
OTO is intended for businesses and business users and is not designed for use by children.
We do not knowingly collect personal information directly from children through the application.
12. International Data Processing
Because OTO is an internet-based service, information may be processed or stored using infrastructure located outside the user's country.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.
13. User Rights
Depending on the user's location and applicable law, users may have rights relating to their personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of information
- Object to or restrict certain processing
- Request information about how their data is used
Users may contact us to exercise applicable privacy rights.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our application, services, business operations, legal requirements, or privacy practices.
When changes are made, the updated Privacy Policy will display a revised effective date.
Users are encouraged to review this Privacy Policy periodically.
15. Contact Us
By using OTO, you acknowledge that you have read and understood this Privacy Policy.